Restaurant Training Video


Comments

Post a Comment

Popular posts from this blog

Wines.

Image
WINES. WHITE WINES • CHABLIS (BURGUNDY) • POUILLY FUISSE (BURGUNDY) • MEURSAULT (BURGUNDY) • PULIGNY MONTRACHET (BURGUNDY) • SANCERE (LOIRE) • MUSCADET (LOIRE) • VOUVRAY (LOIRE) • ENTRE-DEUX-MERS (BORDERAUX) • SAUTERNES (BORDEAUX) • HOCK (GERMANY) • STEINWEIN (GERMANY) • FRASCATI (ITALY) • SOAVE (ITALY)  RED WINES • CHIANTI (ITALY) • VALPOLICELLA (ITALY) • BARDOLINO (ITALY) • BARBERA (ITALY) • ST. JULIEN (BORDEAUX) • POUILLAC (BORDEAUX) • ST. EMILLON (BORDEAUX) • POMEROL (BORDEAUX) • GRAVES (BORDEAUX) • NUIT ST. GEORGES (BURGUNDY) • BEAUNE  (BURGUNDY) • CHINON (LOIRE) • ST. JOSEPH (RHONE) • CÔTE ROTIE (RHONE) • HERMITAGE (RHONE) • CHATEAU NEUF DU PAPE (RHONE) • VALDEPENAS (SPAIN) • RIOJA (SPAIN) WINE LABELS WINE LABELS WINE TERMS ENOLOGY/OENOLOGY : SCIENCE OF WINE MAKING AMPELLOGRAPHY : SCIENCE OF STUDYING GRAPES VATS : FERMENTING VESSELS LEES : IMPURITIES BRUT : VERY DRY SEC : MEDIUM DRY DEMI -SEC: MEDIUM SWEET DOUX : SWEET MUST : UNFERMENTED GRAPE JUICE ...
Read more

SOP-Standard Operating Procedure, F&B Service - Room Service.

Image
Standard Operating Procedure Room Service.                         Index. Order Taking Procedures. Setting up of Tray / Trolley. Delivering the order in Room. Prepare the Tray / Trolley for delivery. Tea / Coffee Service. Clearing the Tray. Presenting the Bill. CIP / VIP Amenity Service. Morning Shift Check List. Evening Shift / Night Shift Check List. Take Away (Parcel) Order Procedures. Suggestive Selling & Up Selling. Order Taking Procedures. (Picking up the order Promptly and Effeciently). ·         Pick up the Telephone within 3 rings or 15 seconds whichever is less. ·         Greet the guest with appropriate greeting using the guest name and by giving your name for Eg. “Good Morning, This is Captain Name or Order Taker’s Name how may I ass...
Read more

Be A Best Hotelier - 4

Saying "No" to Unfair Requests and Demands Helpful Hints for Assertive Behavior: Saying "No" to Unfair Requests and Demands 1.       Be sure where you stand first, i.e., whether you want to say yes or no. If not sure, say you need time to think it over and let the person know when you will have an answer. 2.       Ask for clarification if you don't fully understand what is requested of you. 3.       Be as brief as possible, i.e., give a legitimate reason for your refusal, but avoid long elaborate explanations and justifications. Such excuses may be used by the other person to argue you out of your "no." 4.       Actually use the word "no" when declining. "No" has more power and is less ambiguous than, "Well, I just don't think so..." 5.       Make sure your nonverbal gestures mirror your verbal messages. Shake your head when saying "no." Often peop...
Read more