K. Prasanna Rao.

Standard Operating Procedure Room Service.                         Index. Order Taking Procedures. Setting up of Tray / Trolley. Delivering the order in Room. Prepare the Tray / Trolley for delivery. Tea / Coffee Service. Clearing the Tray. Presenting the Bill. CIP / VIP Amenity Service. Morning Shift Check List. Evening Shift / Night Shift Check List. Take Away (Parcel) Order Procedures. Suggestive Selling & Up Selling. Order Taking Procedures. (Picking up the order Promptly and Effeciently). ·         Pick up the Telephone within 3 rings or 15 seconds whichever is less. ·         Greet the guest with appropriate greeting using the guest name and by giving your name for Eg. “Good Morning, This is Captain Name or Order Taker’s Name how may I ass...

WINES. WHITE WINES • CHABLIS (BURGUNDY) • POUILLY FUISSE (BURGUNDY) • MEURSAULT (BURGUNDY) • PULIGNY MONTRACHET (BURGUNDY) • SANCERE (LOIRE) • MUSCADET (LOIRE) • VOUVRAY (LOIRE) • ENTRE-DEUX-MERS (BORDERAUX) • SAUTERNES (BORDEAUX) • HOCK (GERMANY) • STEINWEIN (GERMANY) • FRASCATI (ITALY) • SOAVE (ITALY)  RED WINES • CHIANTI (ITALY) • VALPOLICELLA (ITALY) • BARDOLINO (ITALY) • BARBERA (ITALY) • ST. JULIEN (BORDEAUX) • POUILLAC (BORDEAUX) • ST. EMILLON (BORDEAUX) • POMEROL (BORDEAUX) • GRAVES (BORDEAUX) • NUIT ST. GEORGES (BURGUNDY) • BEAUNE  (BURGUNDY) • CHINON (LOIRE) • ST. JOSEPH (RHONE) • CÔTE ROTIE (RHONE) • HERMITAGE (RHONE) • CHATEAU NEUF DU PAPE (RHONE) • VALDEPENAS (SPAIN) • RIOJA (SPAIN) WINE LABELS WINE LABELS WINE TERMS ENOLOGY/OENOLOGY : SCIENCE OF WINE MAKING AMPELLOGRAPHY : SCIENCE OF STUDYING GRAPES VATS : FERMENTING VESSELS LEES : IMPURITIES BRUT : VERY DRY SEC : MEDIUM DRY DEMI -SEC: MEDIUM SWEET DOUX : SWEET MUST : UNFERMENTED GRAPE JUICE ...