Be A Best Hotelier - 4
Saying "No" to Unfair Requests and Demands Helpful Hints for Assertive Behavior: Saying "No" to Unfair Requests and Demands 1. Be sure where you stand first, i.e., whether you want to say yes or no. If not sure, say you need time to think it over and let the person know when you will have an answer. 2. Ask for clarification if you don't fully understand what is requested of you. 3. Be as brief as possible, i.e., give a legitimate reason for your refusal, but avoid long elaborate explanations and justifications. Such excuses may be used by the other person to argue you out of your "no." 4. Actually use the word "no" when declining. "No" has more power and is less ambiguous than, "Well, I just don't think so..." 5. Make sure your nonverbal gestures mirror your verbal messages. Shake your head when saying "no." Often peop...